TERMS OF SERVICE
PANTILE INC. – Coaching Terms of Service & Refund Policy
Last updated: October 2025
- Payment Terms
All payments for PANTILE INC. online coaching programs and related
services are final. Upon enrollment and payment, the Client acknowledges that coaching services,
training plans, and digital materials begin immediately. Because these are personalized,
time-based digital services, no statutory cancellation or refund rights apply under the Alberta
Consumer Protection Act. By submitting payment, the Client confirms they have reviewed,
understood, and agreed to all terms and policies listed on this page and in the signed Coaching
Agreement. A confirmation note referencing these terms is sent to each Client along with the
Stripe payment link for transparency and record-keeping.
- No-Refund Policy
Every coaching plan, training protocol, and consultation is custom-built for each Client. For that
reason, all sales are final and non-refundable. Refunds, reversals, or chargebacks will not be
granted for reasons including (but not limited to): • Change in financial situation • Scheduling
conflicts or travel • Personal preference or loss of motivation • Dissatisfaction with progress or
perceived results (unless covered under the Results-Backed Guarantee below) Once payment is
submitted, it is binding and non-cancellable.
- Results-Backed Guarantee
PANTILE INC. stands fully behind the effectiveness of its coaching systems. If the Client has: 1.
Attended all scheduled coaching calls, 2. Followed the prescribed training, nutrition, and
accountability protocols in full, 3. Submitted required check-ins and progress updates on time, and
4. Communicated promptly regarding any challenges, and the agreed-upon goal (as set during
onboarding or in the written goal-setting document) is not achieved within the designated program
period, PANTILE INC. will provide additional coaching at no extra charge, as follows: • 6-month
programs: Receive 8 additional weeks of coaching free of charge. • 12-month programs: Receive
12 additional weeks of coaching free of charge. The extension must be initiated within 14 days of
the original program end date and scheduled consecutively unless otherwise agreed in writing.
This guarantee offers additional service time only; it does not entitle the Client to a monetary
refund.
- Program Structure & Coaching Calls
Each coaching program includes scheduled one-on-one coaching calls as follows: • 6-month
programs: Six (6) calls (approx. one per month) • 12-month programs: Twelve (12) calls (approx.
one per month) Each call lasts 45–60 minutes and is conducted via video or voice call. Clients also
receive: • A customized training plan • Individualized nutritional guidance • Access to a nutrition
education course supporting healthy eating implementation All materials are tailored to the Client’s
goals, preferences, and capabilities and are non-transferable.
- Rescheduling & 24-Hour Cancellation Policy
Clients may reschedule a coaching call with a minimum of 24 hours’ notice. • Sessions cancelled
or rescheduled with less than 24 hours’ notice will be forfeited and counted as completed. •
Repeated late cancellations may result in suspension of scheduling privileges. • All calls must be
completed within the original program term unless otherwise approved in writing. Unused sessions
do not roll over past the program end date.
- Limitation of Liability & Assumption of Risk
Participation in fitness, nutrition, and coaching activities involves inherent risks, including physical
injury, illness, or other complications. By participating in any program or service provided by
PANTILE INC., the Client: • Assumes full responsibility for all such risks; • Agrees to consult with
their physician or qualified healthcare provider before starting any new exercise or nutrition plan;
and • Releases and holds harmless PANTILE INC., its owners, coaches, and contractors from any
and all claims or liabilities arising from participation in the program or application of its
recommendations.
- Client Responsibilities
Clients agree to: • Communicate honestly and promptly with their coach, • Complete all required
check-ins and assignments, • Follow program protocols to the best of their ability, and • Notify their
coach immediately of any health concerns, injuries, or changes in circumstances.
- Governing Law
This policy and all associated agreements are governed by the laws of the Province of Alberta and
the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of
Alberta, Canada.
- Client Acknowledgment
By enrolling in a PANTILE INC. program, submitting payment, or accessing coaching materials,
the Client confirms that they have read, understood, and agreed to these terms both prior to
signing any document and again upon sending payment. A written confirmation referencing these
terms accompanies the Stripe payment link, ensuring mutual clarity and consent.
- Contact
For questions or support regarding this policy or any program: Email: pantileinc@gmail.com
Website: www.mikepantile.com